RPA® (Road Performance Assessment) - Dealer
Your customer sees every step with a clear view from the command post
The RPA® is a painstaking analysis in which you pinpoint the good, the bad, & the ugly - everything that’s right — plus the problems and safety hazards in your customers’ Motorhome or 5th Wheel.
Because motorhomes, trailers, trucks, and automobiles have different wheelbases, overhangs, and unique load distributions, the technician knows to treat each vehicle individually.
To insure a customer really does receive expert service, we perform a registered diagnostic RPA® (Road Performance Assessment) - on the vehicle. The customer gets a three-phase analysis of: Discovery, Diagnosis & Delivery. The RPA® covers every point that can affect the performance of his Coach or 5th Wheel –
1. Identify problems in an extensive road test. In this assessment, together a specially trained technician & the customer run his rig through a full 15-mile drive over specially selected routes that incorporate virtually all the road hazards a driver runs into.
2. Under the chassis, the technician inspects 50-plus points, which include such items as defective or worn tie rods, king pins, ball joints, control arm shafts, bushings, idler & pitman arms, & shock absorbers. Every part that directly affects the vehicle’s performance.
3. The customer gets a complete diagnosis of his vehicle’s problems.
4. Then, he gets the exact solutions to fix them.
Why perform such an exhaustive analysis? Through the years, from the beginning servicing motorhomes & 5th Wheels in 1989, Henderson’s learned a key principle, “You must treat the suspension as a system.” The RPA® does that.
How an RPA® (Road Performance Assessment) Center performs the analysis:
See The RPA® Steps In Pictures Here
The Technician fills out a question and answer Pre-Inspection Form with the customer. Most importantly, he listens to the customer because the coach owner knows his vehicle and has valuable insights and information to share.
Then, the Technician drives the rig, duplicates all possible problem symptoms on the road test, and evaluates performance. This road test includes highway driving, curvy roads, ruts, uneven pavement, sharp turns . . . to see and hear all the problems that drive customers nuts and put them and put their families in danger.
The Technician weighs all four corners of the customer’s vehicle, as well as the front and back, to check for imbalance.
He invites the customer to view as he inspects more than 50 different points beneath the rig.
The customer receives a complete RPA® Assessment on paper and an ex-
planation of the problems and solutions needed to correct them. Then, the customer decides what work is to be done.The Technician completes the repairs, steering and suspension enhancements desired.
Then, the Technician re-drives the same 15-mile test route so the customer can see how the work improves his roadability.
If any further adjustments are needed, the technician corrects them on the spot.
Finally, the customer personally drives his own vehicle over the route to verify the work is done right. Nothing is more convincing of quality work than for him to feel and hear “better-than-new” performance over the same bumps, curves, and ruts.
The customer experiences something amazing with the RPA®. All the frustrating malfunctions that drive him crazy . . . just disappear.
Benefit To Repair Center Management
The center fixes problems for the customer that often no one ever did (or could) before.
Customers drive away with real trust for the dealer — something not always true in this industry.
ROs average substantially higher than normal jobs because the customer is intimately involved & makes his own decisions.
If you’d like to know more about the RPA® & how you would prosper with it, Click here & read about Licensed RPA® Centers. OR pick up the phone and talk directly with Robert Henderson. Phone him toll-free at 800-245-8309.
SuperSteer®
Division of Henderson's Line-Up
458 Redwood Highway
Grants Pass, OR 97527
- Phone us at: 541-955-0769
- “800″ Phone: Toll-free - 888-898-3281
- Fax us at: 541-476-3851
- SuperSteer Tech Line: 541-955-0769
- SuperSteer Order Line: Toll-free - 888-898-3281
- Office Hours: (PST) 7 a.m. - 4 p.m. Mon-Fri; Closed Noon
to 1 p.m. If you call after hours, we'll call you back. If you’re driving & unfamiliar with the area, see a map here
E-mail us and tell us what you need at:
Monday - Friday 8 A.M. to 5 P.M.
Closed Noon to 1 P.M.
Share this:
